Q1: Why we should choose your company, are you factory? 

         A: Yes, we are factory, our price is very competitive. We use the best 3D technique to design and molding.

             We are professional jewelry manufacturer, nearly 10 years experience in jewelry production and sales. 

 

     Q2: What is your advantage? 

         A: Higher quality, lower price, custom made style, short production time, proven technique, good after sale service.

 

     Q3: If you produce clients' design? Will your company offer 3D artwork?  

         A: Yes, we welcome custom made jewelry. We will free offer 3D artwork for you to check the design before production.

 

     Q4: What is your MOQ? 

         A: The MOQ depends on the material, such as:

             Sliver and brass goods, is 50 pieces per style;  Sliver and brass earring: 50 pairs per style;

             Stainless steel goods, is 100 pieces each style;  Cufflinks: 100 pairs each style.

 

     Q5: How much mold fee will you charge? 

         A: If goods do not need the mold in production, so have no mold fee, and if the production will use the mold,

             the mold fee will be about 100USD-300USD, different style has different mold and mold fee.

             Mold fee is only one time charged, you do not pay for it next time when you repeat the same style to make.

             Exceptional case: If your quantity is over 300 pcs each style, we will waive your mold fee.

             Similarly, when your orders under one style total up to 300pcs, we will return you mold fee paid.

 

     Q6: How many deposit we need to pay before production?

         A: As company rules: 50% deposit need be paid before production.

             But if you are regular customer, 30% deposit is acceptable. 

             Special tips:The unit price of pendant does not include the chain.

 

     Q7: Which kind of payment you can accept? 

          A: There are Paypal, Western Union, MoneyGram, T/T payment for your options

 

     Q8: What is your courier option? 

          A:Regarding to the delivery way, we usually use express such as EMS(UPS) ,DHL ,TNT and FedEx(Federal Express ).

 

     Q9: How long is your lead time? 

          A: It depends on the quantity you order, but usually is 25-35 working days.

 

    Q10: How about your package? 

          A: Usually we use PP bag for individual piece, 

              if you have any other special package, like gift or velvet bag, it will be charged at cost.

 

    Q11: How to get an extra discount? 

          A: Discounts will be pegged to the amount of your order and quantity of order.

          1. If you once order amount reached $ 10,000, we will give you an additional 3% discount.

          2. If your quantity of order is over 500 pcs each style one-off, we give you an additional 2% discount.

          3. If you pay more than 60% of the deposit, we give you an additional 1% discount.

 

    Q12: What is your after sales policy?

          A: We send your products must go through multi-channel QC,

              to ensure that our customers receive products without quality problems.

              But after all of our products undergo a long-distance transport, in some uncontrollable circumstances,

              there may be damage to the goods occurs, we are glad to provide quality service to our customers.

          1. Within one week of receipt of the goods, the customer receives the goods should be checked,

              if the problem should be informed within one week.

          2. If the confirmation is a quality problem, we will provide free replacement cargo services.

          3. If the cause of goods quality problems is due to uncontrollable factors, we only charge you the cost of repair.

          4. For that you have sold the products, problems due to the passage of time or wear caused by abrasion, etc.,

             we will have to charge you a certain repair costs.